Great North Auto Services Limited – Terms and Conditions of provision of Services and use of Website

In these terms and conditions (“Terms of Use”), “You” and “Your” means you, the person using or visiting the Website (as defined below) or ordering the Services (as defined below), and, “We”, “Us”, “Our” or “GNAS” means Great North Auto Services Limited, whose registered office is at Rabbit Hill Business Park, Great North Road, Arkendale, Knaresborough HG5 0FF (company number: 12662668).

This is the website of Great North Auto Services Limited www.greatnorthautoservices.com (the “Website”).

These Terms of Use set out how You may use the Website and they apply to the provision of any of the vehicle repair and maintenance services provided by GNAS (including any services made accessible through the Website) (the “Services”).

Please read these terms carefully before You submit Your order to Us. Our Privacy Policy is an essential part of these Terms of Use and by accepting these Terms of Use You also accept and consent to Our Privacy Policy.

We may vary these Terms of Use from time to time.

  1. ABOUT US AND ENQUIRIES
    • 1.1 The Website is owned and operated by GNAS.
    • 1.2 If You would like to contact Us or make an enquiry (or complaint) about the Services or anything contained in the Website, please contact Us using the following details:
    • 1.3 You can make a booking for Services by using the ‘Book Now’ button on the Website or by telephoning Us or emailing Us using the contact details set out above.

  2. ACCESS TO THE WEBSITE AND LICENCE RESTRICTIONS
    • 2.1 The Website is currently made available to You for Your personal, non-commercial use, free of charge, although we do of course charge for Services You order via the Website.
    • 2.2 Subject to Your continued compliance with these Terms of Use, we hereby grant to You a non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Website on any compatible device (each a “Device”), each for Your own personal, non-commercial use.
    • 2.3 If You breach any provision of these Terms of Use, this licence will immediately terminate and You must immediately cease use of the Website.
    • 2.4 You are responsible for obtaining (at Your own cost) all necessary devices and telecommunications services required to access the Website. You are also responsible for ensuring that no person uses Your Device to access the Website without Your permission. We will be entitled to assume that anyone who accesses the Website using Your Device has Your permission to do so and You will be responsible for any charges, costs or liabilities that may be incurred by any such persons whilst using Your Device.
    • 2.5 Except as expressly set out in these Terms of Use or as permitted by any local law, You agree:
      • (a) not to copy the Website (or any of its content) except where such copying is incidental to normal use of the Website, or where it is necessary for the purpose of back-up or operational security;
      • (b) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Website; not to make alterations to, or modifications of, the whole or any part of the Website, or permit the Website or any part of them to be combined with, or become incorporated in, other programs; and
      • (c) not to reverse engineer, decompile, disassemble or otherwise attempt to obtain the Website’s source code.

  3. USE OF THE WEBSITE
    • 3.1 You must:
      • (a) not provide false personal information when using the Website or ordering the Services.
      • (b) not use the Website in any improper or unlawful manner or in breach of any legislation or licence that applies to You;
      • (c) not infringe our Intellectual Property Rights (as defined in Clause 10.1 below) or those of any third party in relation to Your use of the Website;
      • (d) not transmit any material that is defamatory, offensive or otherwise objectionable in relation to Your use of the Website; and
      • (e) not use the Website in a way that could damage, disable overburden, impair or compromise Our systems or security or interfere with other users.
    • 3.2 You hereby grant to us a non-exclusive, royalty-free, sub-licensable, transferable, irrevocable (other than in relation to Your personal data, which shall be a revocable licence) to the information, content and data you provide to us via the Website for Our use in relation to the Services. For more information about how we will use Your data please see our Privacy Policy.
    • 3.3 You agree to comply with all reasonable instructions that We may give You regarding Your use of the Website.

  4. ORDERING SERVICES FROM US
    • 4.1 You can make a request to purchase Services from Us by providing Us with all of the necessary information that we need to confirm Your order (Your “Booking”) by using the ‘Book Now’ button on the Website or by telephoning Us or emailing Us using the contact details set out at Clause 1.2 above.
    • 4.2 Once You have placed a Booking, we will send You an email to acknowledge that we have received it and are reviewing it but this doesn’t mean that we have accepted Your Booking just yet. We may need to speak to you by telephone or provide further information to You by email or obtain further information from You in respect of Your Booking. Your Booking won’t be approved and a contract of sale won’t be formed between Us and You until we have reviewed Your Booking and provided You with confirmation of Your Booking by email (we refer to an accepted Booking as our “Contract”).
    • 4.3 If we are unable to accept Your Booking, perhaps because the Services You have requested aren’t available or due to the particular circumstances/model/condition of your vehicle or for any other reason, we will let You know by email and We will not charge You.
    • 4.4 We reserve the right to reject Bookings in our sole discretion.
    • 4.5 You can pay for Your Booking by using a credit or debit card and any other method as indicated on the Website from time to time. We reserve the right to request details from you of Your preferred payment method and details of the relevant payment card at any time at or before our provision of Services to You.
    • 4.6 You confirm to Us that the payment card You use is Yours or that You have been specifically authorised to use it to purchase Your Booking.
    • 4.7 By placing a Booking, You authorise Us to charge Your payment card on completion of the Services for the full purchase price and we are entitled to rely on placing a Booking as an instruction to Us to take Your payment(s). Full payment for the Services provided to You is due on completion of the Services. If we are unable to take payment from your payment card, we may have to charge you additional costs to cover our expenses incurred in recovering the unpaid amounts owed to us. This may include interest at the rate of 5% per annum above the base rate of GNAS’s bank and the cost of debt collection agencies.
    • 4.8 We reserve the right to charge a non-refundable deposit in respect of any Booking. If We do require a deposit, We will provide details to You of the deposit that is required to be paid and, in such case, Your payment to Us of such deposit will be a condition precedent to our accepting Your Booking.

  5. SERVICES PRICING AND PAYMENT
    • 5.1 All Services that we display on the Website are priced in Pounds Sterling, inclusive of VAT, unless expressly stated otherwise. All such Services are subject to availability. Additional charges may be payable by You in the event that additional parts or additional Services are required to be supplied by Us in respect of Your vehicle.
    • 5.2 We may update our Services prices and charges from time to time.
    • 5.3 All quotations are valid for 30 days from the date of issue, unless they include a specific promotional offer which has an earlier expiry date.
    • 5.4 Full payment for the Services provided to You is due on completion of the Services. If there is any default in payment, we reserve the right to exercise a lien over Your vehicle and retain possession of it until payment has been made and/or charge you additional amounts to cover storage costs and our expenses incurred in recovering the unpaid amounts owed to us. This may include interest at the rate of 5% per annum above the base rate of GNAS’s bank and the cost of debt collection agencies.

  6. VEHICLE DROP OFF AND COLLECTION
    • 6.1 Where You have agreed to drop Your vehicle to Our premises, You must do so no later than the stated drop-off time in your Booking confirmation, and no earlier than two hours prior to such time, unless otherwise agreed by Us.
    • 6.2 Where You have selected our vehicle collection and return service, we will try wherever possible to collect Your vehicle at the time and collection address as specified in the Booking confirmation (“Pick Up Point”) unless otherwise agreed with You.
    • 6.3 Where You have selected our vehicle collection and return service, if your vehicle is considered to be roadworthy, we will try wherever possible to provide a driver to deliver Your vehicle back to You at the time and delivery address as specified in the Booking confirmation (“Drop Off Point”), unless otherwise agreed with You. However, if a defect is discovered whilst providing our Services which means Your vehicle is not safe to drive, you will need to arrange for collection. We can provide a pick-up truck service to deliver Your vehicle to a point of your choosing but we will advise you of the cost of this and this cost will need to be borne by You and payment made in advance.
    • 6.4 If You are not at the Pick Up Point, and if we are unable to contact You after repeated attempts we will cancel Your Booking and we reserve the right to charge you an administration fee of £40.00 in respect of such cancellation to cover our costs of collection. If You are not at the Drop Off Point and if we are unable to contact You after repeated attempts, we may have to arrange storage of Your vehicle at a local garage or other storage facilities. If this happens, we will let You know and charge You for the associated storage costs and the delivery costs incurred with re-delivering Your vehicle to You.
    • 6.5 The estimated completion date for the Services is as notified to You in Your Booking confirmation, unless changes to Your Booking are necessary (please see Clause 7 below). If You need to contact Us at any point during the provision of the Services please contact Us using the details in Clause 1.2.
    • 6.6 Upon collection and/or delivery of Your vehicle, You will be asked to sign a receipt from one of our appointed drivers, and You may also be asked to provide identification documents (photo driving licence or passport) so we can be sure You are who You say You are.
    • 6.7 We cannot be responsible for delays outside of our control but if we let You know that there’s a substantial risk of delays to the provision of the Services and if You can’t wait for Your Services, You can contact us to cancel Your Contract and ask for a refund of any Services not performed or provided.

  7. 7 CHANGES TO YOUR BOOKING
    • 7.1 If You wish to make a change to Your Booking please contact Us. We will let You know if the change is possible. If it is possible, we will let You know about any changes to the price of Your Booking, the timing of supply or anything else which would be necessary as a result of Your requested change and ask You to confirm whether You wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to You, You may want to end the Contract (please see Clause 8 for more information).
    • 7.2 We may need to change Your Booking:
      • (a) if the information You have provided Us in the Booking is not correct or incomplete;
      • (b) if we are no longer available to fulfil Your Booking;
      • (c) to reflect changes in relevant laws and regulatory requirements; and
      • (d) where we identify further essential and/or material work required to be undertaken in respect of Your vehicle upon inspection or commencement of the Services;
      • but in any event we will notify You and obtain your approval before any changes (including changes to the price, save as set out below) to Your Booking are made. If You are unhappy with these changes, You may then end the Contract but to do so you must contact Us before the changes take effect. Where further minor parts or consumables are required to be supplied and fitted by Us or further work is required to be undertaken by Us to Your vehicle ancillary to our provision of the Services, which in aggregate do not exceed a price to You of £75.00, this does not comprise a change to Your Booking for which we would have to seek Your approval under this Clause 7.2 and we shall be entitled to charge you for such additional parts and/or labour.

  8. CHANGING YOUR MIND ABOUT YOUR BOOKING
    • 8.1 You have the right to cancel Your Booking for any reason from the date You place Your Booking until the expiry of 14 days from the day the Contract was made (i.e the day that You received an email from Us accepting Your Booking). However, once we have started the Services (usually one day before the Pick Up day, when we have assigned the garage and driver) You cannot change Your mind, even if the 14 day period is still running. If You cancel after we have started (but not yet completed) the Services, You must pay Us for the Services provided up until the time You tell Us that You have changed Your mind.
    • 8.2 If You would like to cancel Your Booking, You can let Us know by contacting us using the details set out in Clause 1.2 above.
    • 8.3 If You cancel Your Booking and You are due a refund we will refund You by the method You used to pay for the Services, as soon as possible and this will be no later than 14 days’ from the date You tell Us that You’re cancelling Your Booking.

  9. PROBLEMS WITH THE SERVICES
    • 9.1 We are under a legal duty to supply You with Services that conform with our Contract and which are carried out with reasonable care and skill, and the parts we use to fulfil those Services must be as described, fit for purpose and of satisfactory quality. Your right to cancel set out in Clause 8 above does not affect Your legal rights as a consumer in relation to Services.
    • 9.2 If You have any questions or complaints about the Services that You have received, if items are faulty or the Services provided are not what You ordered, please contact Us immediately using the details set out at Clause 1.2 above with Your details and a description of the problem. If the Services or items are found to be faulty by reason of our default or negligence and shown to be such to our satisfaction, We will, at our option, repair or replace the defective items or refund the price of the defective services or items in full if: (i) You have given us notice in writing as soon as possible on discovering the defect; and (ii) We are given a reasonable opportunity to examine Your vehicle. We will not be liable for any defect in the Services or the items You’ve received if: (i) You fail to notify us of the defect as soon as possible on discovering the defect; (ii) You fail to afford us the opportunity to rectify the problem; (iii) You subject the vehicle to misuse, negligence or accident or use the vehicle for racing, rallying or similar sports; or (iv) You alter or repair the vehicle without our written consent.
    • 9.3 Without affecting Your general rights as a consumer, if the Services were provided in accordance with the Contract and with reasonable skill and care, and the parts fitted were correct, not faulty or defective then we will generally be unable to provide any refund for Services provided or an exchange on parts fitted to Your vehicle.
    • 9.4 We may need to cancel Your Contract in the event that You did not provide Us with accurate or complete information, including Your personal information, details about Your vehicle or other Booking information, or if You otherwise break our Contract. We will first contact You to try and obtain or correct the information in question or resolve the problem, however if we are unable to contact You after a number of attempts or otherwise unable to resolve the problem, we may cancel Your Contract and make a refund to You for any Services not provided.

  10. INTELLECTUAL PROPERTY
    • 10.1 For the purposes of these Terms of Use, “Intellectual Property Rights” means patents, registered and unregistered trade marks and service marks, domain names, registered designs and design rights, copyright (including such rights in computer software and databases), database rights and moral rights (in each case for the full period thereof and extensions, revivals and renewals thereof), applications for the foregoing and the right to apply for any of the foregoing anywhere in the world, and all similar rights anywhere in the world including those subsisting in inventions, designs, drawings and computer programs.
    • 10.2 All Intellectual Property Rights in and to the Website and any and all features, content, materials and information made available via the Website are owned by and shall remain owned by Us or Our licensors at all times.
    • 10.3 These Terms of Use are not intended to prevent You taking personal copies of any information from the Website or disclosing such information free of charge, to friends or relations for non-commercial purposes.

  11. WARRANTIES AND DISCLAIMERS
    • 11.1 Any parts fitted to Your vehicle will come with a manufacturer’s warranty from the relevant manufacturer of the relevant part, which apply from the date of the Contract. Please ensure You retain a record of Your Contract and any information we supply to You relating to warranties for parts supplied.
    • 11.2 We will exercise all reasonable skill and care in providing the Services to You.
    • 11.3 We accept no liability whatsoever in respect of damage, defects, faults or other issues with your Vehicle identified whilst the vehicle is at our premises.
    • 11.4 We are not able to guarantee the availability of the Website or the accuracy, completeness, currency or reliability of any features, content, materials or information on the Website that derives from third parties (including any of Our licensors or third party partners).
    • 11.5 Except as expressly provided in these Terms of Use, the Website and all features, content, materials and information provided through them are provided on an “as is” basis without guarantee of any kind and any conditions, statements and warranties (including any warranty of reliability, completeness, accuracy or non-infringement) are excluded to the fullest amount permissible by law.
    • 11.6 We will use reasonable endeavours to check that our Services are suitable for Your Booking, however we cannot guarantee that our Services will always meet Your requirements. Therefore we advise You to check any features, content, materials and/or information provided to You through the Website as any reliance that You place on the accuracy, completeness, currency or reliability of that information is at Your own risk.

  12. LIMITATION OF LIABILITY
    • 12.1 Nothing in these Terms of Use limits or excludes our liability for anything that cannot be excluded by applicable law.
    • 12.2 Subject to Clause 12.1, You agree that We shall not be liable for:
      • (a) any direct loss, claim or damage (save for as set out in these Terms of Use);
      • (b) any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind (including lost savings or loss or corruption of data); or
      • (c) any loss of profit (whether direct or indirect), in each case whether based in contract, tort (including negligence), strict liability, or otherwise, which arises out of or is in any way connected with:
      • (d) any use of the Website or its contents;
      • (e) any failure or delay in the use of any component of the Website or any service including any unavailability of the Website or the Services irrespective of duration of any period of unavailability; or
      • (f) any use of or reliance upon any feature, content, material, information, software, products, services and related graphics obtained through the Website, in all cases even if We have been forewarned of the possibility of such loss or damage.
    • 12.3 Subject to Clause 12.1, You agree that Our total liability to You in connection with the supply of the Services shall be an amount equal to the price of the Services as contained in our Contract with You in respect of the relevant Services.
    • 12.4 Without limiting the effect of Clause 12.2, due to the inherent risks of using the internet, We cannot be liable for any damage to, or viruses that may infect, Your device or any other property when You are using the Website. The downloading or other acquisition of any features, content, materials or information made available via the Website is done at Your own discretion and risk and with Your agreement that You will be solely responsible for any damage to Your device or loss of data that results from the downloading or acquisition of any such materials.
    • 12.5 Any maintenance and/or support queries should be addressed to Us using the contact details set out in Clause 1.2. We will respond to customer support enquiries within three (3) working days.

  13. TERMINATION
    • 13.1 We may remove the Website or cease providing any of the features, content, materials, information or services provided via the Website at any time in Our absolute discretion for any reason whatsoever.
    • 13.2 Clause 13.1 will not affect an existing Contract and any accrued rights and liabilities of either You or Us as at the time of such removal or uninstallation.

  14. DATA PROTECTION AND PRIVACY
    • 14.1 We will only use any personal information that We may collect about You in accordance with Our Privacy Policy. Our Privacy Policy forms an essential part of these Terms of Use and it is important that You read it. By accepting these Terms of Use You also accept and consent to Our Privacy Policy.
    • 14.2 We may monitor, record, store and use any telephone, email or other communication with You in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service.
    • 14.3 We may take photographs or video recordings of your vehicle at any time while in our care in order to record evidence of its condition, whether before or after the provision of any of the Services.

  15. GENERAL
    • 15.1 Any failure or delay by Us to enforce any of Our rights under these Terms of Use will not be taken as or deemed to be a waiver of that or any other right unless We acknowledge and agree to such a waiver in writing.
    • 15.2 These Terms of Use are not intended to be for the benefit of, and will not be exercisable by, any person who is not a party to these Terms of Use.
    • 15.3 If any Clause or part of a Clause of these Terms of Use is or becomes invalid, illegal or unenforceable, the remainder of these Terms of Use shall remain valid and enforceable.
    • 15.4 These terms and conditions are governed by English law and either You or Us can bring legal proceedings against the other in the English courts only.